12huat
Privacy Policy | 12huat Official Online Casino Malaysia
Last Updated: 2026-08-18
Privacy at a Glance
- What we collect: Account details, verification documents, payment info, and technical device data.
- Why we collect it: To manage your account, process transactions, verify age, and prevent fraud.
- Who sees it: Only authorized staff and our partner payment and security providers. We never sell your data.
- How long we keep it: For the duration of your account and as required by Malaysian law.
- Your control: You can request access, correction, or deletion via our support channels.
Introduction and Scope
Welcome to 12huat. This Privacy Policy describes how we collect, use, and protect the information of our users based in Malaysia. By using our platform, you agree to the practices described in this document.
This policy applies exclusively to our website and official services. It does not apply to third-party websites, external links, or services provided by other companies that you may visit after leaving our platform.
Personal Information We Collect
To provide a secure and compliant gaming experience, we collect the following categories of data:
Account & Identity
Information provided during registration to create and manage your unique user profile.
Verification Documents
Government-issued IDs or other documents used to verify your identity and ensure you meet age requirements.
Payment Data
Details required to process deposits and withdrawals securely via our partner payment providers.
Gaming & Activity
Records of your transactions, games played, and betting history to ensure fairness and account security.
Technical Data
IP addresses, browser types, and device identifiers used to prevent multi-accounting and optimize site performance.
Communication Records
Logs of your interactions with our support team to resolve queries and improve service quality.
How We Collect Data
We gather information through three primary channels:
- Directly from You: Information you enter when registering, updating your profile, or contacting support.
- Automatically: Data collected via cookies and server logs as you navigate and interact with our platform.
- Partner Providers: Information received from our payment processors and identity verification partners to ensure transaction validity.
Why We Use Data
Your data is processed for the following essential purposes:
- Account Management: Creating, maintaining, and securing your user account.
- Financial Operations: Processing deposits and withdrawals accurately.
- Compliance: Verifying age and identity to prevent underage gambling.
- Security: Detecting fraud, preventing multi-accounting, and mitigating cyber threats.
- Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
- Marketing: Sending promotional offers only if you have explicitly opted in.
When We Share Data
We do not sell your personal information to third parties. We only share data with:
- Service Providers: Technical, payment, and verification partners who help us operate our platform.
- Legal Authorities: When required by law or to respond to valid legal requests from relevant authorities.
How We Protect Data
We implement a multi-layered security approach to keep your data safe:
Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and secure your session. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.
Your Rights
You have the following rights regarding your personal data:
Access and Correction
You may request a copy of your data or ask us to correct inaccurate information.
Deletion and Portability
You may request that we delete your data or transfer it to another service provider.
Objection and Consent
You can object to specific data processing or withdraw your consent for marketing at any time.
To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to comply with anti-money laundering and gambling regulations.
How Long We Retain Data
We store your personal information for as long as your account remains active. Once an account is closed, we retain only the data necessary to fulfill legal obligations, resolve disputes, or as required by applicable law in Malaysia.
Age Limits
Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be closed immediately and any remaining funds will be handled according to our terms. Parents or guardians who suspect a minor is using our site should report this to our support team immediately.
Cross-Border Transfers
To provide a global standard of service, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us through our Support Page. Our team is available to assist you with all privacy-related inquiries.